Category Archives: SQM

SIEM

SIEM stands for “Security Information and Event Management” and it is a well known OSS system in the security world. It is not much visible to other domains because it has been used mainly for internal purposes. Today, I am going to talk about what SIEM is, and elaborate on possible uses of it. Every system,… Read More »

Mobile Device Agents

Today, I want to talk about a new trend that seems to popped up in the SQM/CEM field: Mobile Device Agents. Mobile Device agents are software components that reside on user devices and collect statistics about the quality of user experience which will enable the operator to act upon service degradation. Operator can also have the… Read More »

Who are the Service Owners?

As we enter the challenging environment of service management, one question arises naturally. We are managing the services but who owns them within the organization? The answer should be obvious but surprisingly it is not that simple for most operators. In a typical SQM / Service Management project, we have to interface with the service… Read More »

From SQM to Customer SLA Management

Customers will expect you to deliver the quality of service you have committed in the presales phase. Most of the operators, however, fell short on delivering this expectation and service outages occur every time.Most operators who do not trust their current network, do not implement any customer SLA management process. Lacking an end to end… Read More »

SQM Implementation Approaches

Service quality management is becoming more popular day after day. The reason behind this is the data boom in the mobile communications area. Service providers are aware that they need to move to service management in order to take control of the quality of their services, at least from the service provider perspective. After the… Read More »

Category: SQM

More Printed Articles

Here are 3 articles that I have sent to a Turkish telecommunications magazine: Tele.com.tr. Unfortunately there is no English translation, but I can say that the context is in-line with my previous blog articles. Tele.com.tr – December 2011 Issue Mobile Devices and Web Experience – Page: 62,63 http://www.scribd.com/doc/74883534/Tele-com-tr-Aral%C4%B1k-2011 Tele.com.tr – September 2011 Issue Network Inventory… Read More »

OTT Services and SQM

Have you seen the rumors that Facebook will buy Skype? Well, it won’t be a surprise for most people. One big OTT company buys another. The big surprise would be to see Facebook to embed Skype into the Facebook application and kill the stand-alone Skype. This way, it will force to move all the VoIP… Read More »

Category: SQM

Service Operation Centers

As the level of maturity increases in the operators, they focus more on improving the quality of services they give. As I explained in my previous posts, SQM (or sometimes call BSM-Business Service Management) is the key to measure the quality of the overall service. In SQM, we model the service and the service is composed of multiple service… Read More »

IP Probes

In order to get the end-to-end network performance data, we should install probes to the infrastructure. Probes are the most effective way to reach the end-to-end performance that is perceived by the end user. An alternative approach is to correlate multiple node-to-node performance data to reach the end-to-end performance metrics. This is very hard to… Read More »

Category: SQM