Category Archives: Order management

Asynchronous Communication – Methods and Strategies

Asynchronous communication is a widely used communication method between different processes and systems. In an Asynchronous Communication, the client sends a request to the server (which requires lengthy processing) and receives a delivery acknowledgment response right away. Different from the synchronous communication, this response does not have the required “information,” yet. After the client receives… Read More »

In-Flight Order Management

In Order Management, an in-flight order means an order that is amending or cancelling an already running order. The reasons differ. After getting the order, your customer may call you back and say he wants a new order item, or he may want to cancel the order. Both of the operations (revise or cancel), needs… Read More »

Order Capturing

Today we are going to talk about Order Capturing from the Order Management domain. What is an Order? When you ask this question to the customer, he/she will reply, it is the collection of goods and services I am demanding from the provider. However, from the Provider (and also Order Management) perspective, it is more… Read More »

Business Rule Management Systems (BRMS)

Most business processes require business rules to decide the best next activity or another business process that should be followed.. Workflows, which automate business processes typically include several decision points. “Is this a new Customer?”, “Has the customer enough credit?”, “If the age is above 50?, “Is there any trouble ticket created for this user… Read More »

Order Management

Order Management process (Order Handling in eTOM terms) belongs to the Fulfillment vertical in eTOM. It is also in the CRM functional grouping and considered in the BSS domain. Order Managers automate the order handling process and track the whole lifecycle of an order (from the creation stage to provisioning). All the Order Management, sometimes… Read More »