Category Archives: Reporting

Workflows everywhere: In trouble ticketing platforms, CRM, Inventory Management Systems, Service Management Systems, Order Management Systems. Each of these systems implement some kind of workflow engine to automate the processes they depend on. Would not it be wise to merge all those in a common workflow engine? Would not it be more easy to manage… Read More »

CSPs have lots of OSS and BSS tools. All these tools come with some kind of reporting solution. Some reports are embedded in the product, some OEM Business Objects, Cognos like tools on the top of their databases. The problem with these reports is two fold. One is, they are just built to show operational… Read More »