Monthly Archives: November 2011

Mobile Device Repositories

One of the first requirement for mobile portals is to provide customized and optimized content which will enable a consistent customer experience throughout the mobile channel. Mobile portals should convert the content to the desired format on the fly before the content hits the consumer device. In order to do this conversion, portal (or conversion enabling… Read More »

From SQM to Customer SLA Management

Customers will expect you to deliver the quality of service you have committed in the presales phase. Most of the operators, however, fell short on delivering this expectation and service outages occur every time.Most operators who do not trust their current network, do not implement any customer SLA management process. Lacking an end to end… Read More »