TMForum Frameworx(NGOSS), defines 4 views. These are different perspectives for looking at a service providers’ challenges and how to solve them. First one is the “Business View”. Business View, focuses on the business and try to define and scope the business problem/ business case to be solved. A business problem may be “implementing trouble management… Read More »
Service Delivery Platforms are around for several years now. Even there is no standard definition of them, a Service Delivery Platform (or SDP) , would be a platform that a telecommunications service provider uses to deliver and manage telecommunications services over standard interfaces. The SDP concept was defined by several vendors in several different ways. TMForum saw this inconsistency and started… Read More »
Customer Experience Management (CEM) is a relatively new term that entered to the telecommunication service provider’s jargon. Customer Experience Management is managing all the interactions of the Customer with the service provider. These interactions could be made over all available channels that are defined in the Customer Interface Management process. Call center, e-mail, Web, WAP… Read More »