OSS/J defines a common interface structure and SID based data model for the messages that are delivered between different OSS components (FM, PM, TT etc.). It aims to deliver interoperability between those components with minimum effort. OSS/J initiative (previously by JCP, now TMF) is composed of specifications. Specifications are issued for OSS domains such as… Read More »
eTOM is a map which categorizes and classifies the business processes of a service provider in a hierarchical structure. It gives us a common vocabulary of processes which brings huge benefits in defining business interactions with other entities such as suppliers, partners and customers. It also acts like a marketing tool where product vendors use… Read More »
SLA (Service Level Agreement) is a contract between the service provider and the customer. This contract makes commitments about the service’s quality that is perceived by the customer. There are 2 main types of SLAs: Customer and Operational. Customer SLAs are the ones that are sold to the customers. Operational SLAs are also two types:… Read More »