Asynchronous communication is a widely used communication method between different processes and systems. In an Asynchronous Communication, the client sends a request to the server (which requires lengthy processing) and receives a delivery acknowledgment response right away. Different from the synchronous communication, this response does not have the required “information,” yet. After the client receives… Read More »
As the name implies, common data model or CIM, is a business (and technical) model of entities that are used during a telecommunication operator’s activities. As the businesses and the operational functions become complex, integrations between tools that are handling those also become complex. Telecommunications, probably the most complex business among the others has been… Read More »
Anyone who enters the complex world of OSS/BSS transformations, will face different technologies, standards and their terminology they carry with. Management standards depict the terms, and the terms become the language people talk to each other. Take IT for example. ITIL is the dominating de-facto standard for managing the whole lifecycle of IT services, from birth to… Read More »
Let’s stop and think if it is meaningful for a service operator to give away all the OSS tools and infrastructure it has, for the sake of moving to cloud. A very big shift in the operations would occur for sure. Trouble Ticket, Fault Management, Performance management , Inventory, Fulfilment systems even mediation should be… Read More »
Customer Experience Management (CEM) is a relatively new term that entered to the telecommunication service provider’s jargon. Customer Experience Management is managing all the interactions of the Customer with the service provider. These interactions could be made over all available channels that are defined in the Customer Interface Management process. Call center, e-mail, Web, WAP… Read More »
Products and services that are sold by the service providers use multiple technologies that are implemented by multiple vendors. These vendors deployed their NEs into the provider’s network infrastructure. Each vendor also deployed an EMS system which is capable to manage their (and only their) NEs. These EMS systems are very welcomed by the providers… Read More »