Monthly Archives: June 2010

Customer Facing Services and the Granularity

According to TMForum, Customer Facing Service is a service that is represented as product offerings. This is quite explanatory. Another definition could be: Customer Facing Service (CFS) is any service that resides in the product/service catalog and interacts with the customer. A voice mail, site-to-site VPN, GSM voice, SMS etc. are all kinds of CFSs.… Read More »

Prepaid Billing

Prepaid Billing systems, (which can also be called charging systems in day-to-day talks), run the billing process for the prepaid customer accounts. They heavily use the online charging mechanism rather than offline charging that we typically see in the postpaid billing systems. Online charging systems rate the usage on-the-fly and charge the user account immediately.… Read More »