There are rules of successful service business. You need to be effective in terms of managing your costs, you need to personalize the services you are providing, you need to differentiate your services and offerings, you need to increase your quality of service and satisfy your customers to avoid them leaving you. In the mean… Read More: Service Innovation and OTT Providers »
Communications Service Providers(CSPs), have lots of OSS/BSS applications that are running to support their business and operations. Those applications do manipulate some kind of data based on the domains they address. Obviously, applications touching the same domains cause data duplication. They may also maintaining the same data with separate representations.When one domain’s data is updated… Read More: Moving to a Network Datawarehouse »
TMForum Frameworx(NGOSS), defines 4 views. These are different perspectives for looking at a service providers’ challenges and how to solve them. First one is the “Business View”. Business View, focuses on the business and try to define and scope the business problem/ business case to be solved. A business problem may be “implementing trouble management… Read More: Understanding Frameworx Views »
Service Delivery Platforms are around for several years now. Even there is no standard definition of them, a Service Delivery Platform (or SDP) , would be a platform that a telecommunications service provider uses to deliver and manage telecommunications services over standard interfaces. The SDP concept was defined by several vendors in several different ways. TMForum saw this inconsistency and started… Read More: Service Delivery Platforms »
Customer Experience Management (CEM) is a relatively new term that entered to the telecommunication service provider’s jargon. Customer Experience Management is managing all the interactions of the Customer with the service provider. These interactions could be made over all available channels that are defined in the Customer Interface Management process. Call center, e-mail, Web, WAP… Read More: Introduction to CEM »
As the level of maturity increases in the operators, they focus more on improving the quality of services they give. As I explained in my previous posts, SQM (or sometimes call BSM-Business Service Management) is the key to measure the quality of the overall service. In SQM, we model the service and the service is composed of multiple service… Read More: Service Operation Centers »
Products and services that are sold by the service providers use multiple technologies that are implemented by multiple vendors. These vendors deployed their NEs into the provider’s network infrastructure. Each vendor also deployed an EMS system which is capable to manage their (and only their) NEs. These EMS systems are very welcomed by the providers… Read More: Transforming the OSS »
According to TMForum, Customer Facing Service is a service that is represented as product offerings. This is quite explanatory. Another definition could be: Customer Facing Service (CFS) is any service that resides in the product/service catalog and interacts with the customer. A voice mail, site-to-site VPN, GSM voice, SMS etc. are all kinds of CFSs.… Read More: Customer Facing Services and the Granularity »
Prepaid Billing systems, (which can also be called charging systems in day-to-day talks), run the billing process for the prepaid customer accounts. They heavily use the online charging mechanism rather than offline charging that we typically see in the postpaid billing systems. Online charging systems rate the usage on-the-fly and charge the user account immediately.… Read More: Prepaid Billing »
Fraud Management systems are designed to detect and prevent the fraudulent behaviors of the users which cause revenue losses. There are multiple types of telecommunication frauds that needs to be addressed by these systems. Different fraud types should be detected and handled by different algorithms. Below, I list some techniques that are used to detect… Read More: Telecoms Fraud Management »