Most business processes require business rules to decide the best next activity or another business process that should be followed.. Workflows, which automate business processes typically include several decision points. “Is this a new Customer?”, “Has the customer enough credit?”, “If the age is above 50?, “Is there any trouble ticket created for this user… Read More: Business Rule Management Systems (BRMS) »
Have you seen the rumors that Facebook will buy Skype? Well, it won’t be a surprise for most people. One big OTT company buys another. The big surprise would be to see Facebook to embed Skype into the Facebook application and kill the stand-alone Skype. This way, it will force to move all the VoIP… Read More: OTT Services and SQM »
As CSPs, we may have several outsourced functions in our customer operations. These are typically Call Centers, Field Services and some Billing functions such as dispatching. As these functions are run by different companies, we only have a partial visibility of the quality of their operations. Since , any delay or inconsistency will directly impact… Read More: CEM and Outsourced Functions »