SIEM stands for “Security Information and Event Management” and it is a well known OSS system in the security world. It is not much visible to other domains because it has been used mainly for internal purposes. Today, I am going to talk about what SIEM is, and elaborate on possible uses of it. Every system,… Read More: SIEM »
Today, I want to talk about a new trend that seems to popped up in the SQM/CEM field: Mobile Device Agents. Mobile Device agents are software components that reside on user devices and collect statistics about the quality of user experience which will enable the operator to act upon service degradation. Operator can also have the… Read More: Mobile Device Agents »
As we enter the challenging environment of service management, one question arises naturally. We are managing the services but who owns them within the organization? The answer should be obvious but surprisingly it is not that simple for most operators. In a typical SQM / Service Management project, we have to interface with the service… Read More: Who are the Service Owners? »
Customers will expect you to deliver the quality of service you have committed in the presales phase. Most of the operators, however, fell short on delivering this expectation and service outages occur every time.Most operators who do not trust their current network, do not implement any customer SLA management process. Lacking an end to end… Read More: From SQM to Customer SLA Management »
Service quality management is becoming more popular day after day. The reason behind this is the data boom in the mobile communications area. Service providers are aware that they need to move to service management in order to take control of the quality of their services, at least from the service provider perspective. After the… Read More: SQM Implementation Approaches »
Have you seen the rumors that Facebook will buy Skype? Well, it won’t be a surprise for most people. One big OTT company buys another. The big surprise would be to see Facebook to embed Skype into the Facebook application and kill the stand-alone Skype. This way, it will force to move all the VoIP… Read More: OTT Services and SQM »
As the level of maturity increases in the operators, they focus more on improving the quality of services they give. As I explained in my previous posts, SQM (or sometimes call BSM-Business Service Management) is the key to measure the quality of the overall service. In SQM, we model the service and the service is composed of multiple service… Read More: Service Operation Centers »